Privacy Policy

Last Updated: May 22, 2025

1. Introduction

Welcome to Cavya.ai (“Cavya,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cavya.ai and use our Services.

Cavya is owned and operated by Milestone Localization Private Limited, registered in India at No. 57, 100ft Road Indiranagar, Bangalore Karnataka 560038, India, and its subsidiary company Milestone Localization (UK) Limited, registered in the UK at Corner Oak 1 Homer Road, Solihull Birmingham, UK.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register for an account or use our Services, including:

  • Name
  • Email address
  • Last 4 digits of your credit card (for payment verification purposes)
  • Stripe payment token (for processing payments)
  • Any other information you choose to provide

2.2 Usage Data

We automatically collect certain information when you visit, use, or navigate our Services. This information may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time and date of your visit
  • Time spent on pages
  • Other diagnostic data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our Services
  • Improve, personalize, and expand our Services
  • Understand and analyze how you use our Services
  • Develop new features, products, and services
  • Communicate with you, including for customer service, updates, and marketing purposes
  • Prevent fraud and secure our Services
  • For compliance with legal obligations

4. How We Share Your Information

We may share your information with third parties in the following situations:

4.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, including:

  • Anthropic PBC
  • OpenAI, Inc.
  • Stripe, Inc.
  • Google LLC (Google Analytics)
  • Supabase, Inc.
  • Vercel, Inc.
  • GenLeads, Inc.
  • Twilio, Inc.

4.2 Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

4.3 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. File Storage and Security

5.1 File Storage

Files uploaded to our Services are stored in a hashed or anonymized form. These files can only be accessed by you, the user who uploaded them. They are not accessible to anyone else, including other users, unauthorized personnel, or even our system administrators. We’ve designed our system to ensure complete file privacy, giving you exclusive access to your files.

5.2 Data Retention

We will retain your personal information for as long as your account remains active or as needed to provide you with our Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

5.3 Security Measures

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

5.4 AI Model Training and Data Usage

We do not use your files, documents, content, or any data derived from them to train, fine-tune, develop, or improve our artificial intelligence models, machine learning algorithms, or any automated systems. Your uploaded content remains private and is not aggregated, analyzed, or incorporated into our AI development pipeline in any form.

Unlike some services that may collect user content to enhance their AI capabilities, we maintain a strict separation between our service provision and AI development processes. This commitment applies to all content you upload, regardless of file type, document sensitivity, or usage frequency.

This policy extends to our third-party AI service providers. While we may transmit your content to these providers for the sole purpose of delivering our Services, our agreements with these providers prohibit them from retaining, using, or leveraging your data beyond the immediate processing required to fulfill your specific request.

6. Your Data Protection Rights

6.1 GDPR and CCPA Compliance

We comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the following rights regarding your personal information:

  • The right to access the personal information we have about you
  • The right to rectify inaccurate personal information
  • The right to erasure of your personal information
  • The right to restrict or object to our processing of your personal information
  • The right to data portability
  • The right to withdraw consent

6.2 Accessing Your Data

You can access most of your personal information through your account settings. If you require additional information or wish to exercise any of your rights, please contact us at support@cavya.ai.

7. Communications

7.1 Marketing Communications

We may use your personal information to send you marketing and promotional communications. You can opt out of our marketing emails at any time by clicking on the link in the emails or by contacting us directly.

7.2 Service-Related Communications

We will send you service-related announcements when it is necessary to do so. These communications are considered part of the Services and you may not opt out of receiving them.

8. International Data Transfers

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

We store and process your information in India, the United Kingdom, and potentially in other countries where our service providers maintain servers and facilities.

By submitting your information, you consent to this transfer, storing, or processing.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will not notify you of such changes. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@cavya.ai

By using our Services, you acknowledge that you have read and understood this Privacy Policy.